Comments on: Premium Electronic Cigarettes

By: admin

admin — Sat, 14 Jan 2012 15:06:11 +0000

Hi Gary,

Yes, you can refill with e-liquid if desired.

By: Gary

Gary — Sun, 08 Jan 2012 20:10:51 +0000

Can you buy refills for the refill cartriges like the liquid drops?

By: Andy Gray

Andy Gray — Fri, 01 Jul 2011 15:52:35 +0000

Betty,

Thanks for the comments – it’s been well reported that Premium has AMAZING customer support…..sorry to hear their products let you down. I’d say try Green Smoke or V2 Cigs as most people are loving them.

By: Betty Nash

Betty Nash — Thu, 30 Jun 2011 16:19:43 +0000

I’ve been using these cigarettes for more than 8 months and have been very pleased . . . WHEN THEY WORK. I’ve had considerable trouble with the batteries and or usb connectors failing and on two occasions, cartridges that seemed empty. I’ve purchased so many replacement parts that I’ve lost track of what may or may not be covered by warranty. Twice this week I thought I had three freshly charged batteries and none of them worked. I think their Customer Service is excellent but I’m afraid I’ll have to switch to another brand because these just aren’t reliable and I feel the need to keep a pack of cigarettes handy – just in case.

By: David Schlapkohl

David Schlapkohl — Wed, 29 Jun 2011 16:42:54 +0000

I have had this product for 3 weeks now.
I have returned one charger within the first
week because it didn’t work. It took a week
to get A replacement charger. The charger
worked for a week and now this one will not
connect to charge. going to return this product
And try another brand.

By: donnie smith

donnie smith — Fri, 24 Jun 2011 03:36:09 +0000

its good

By: Dave

Dave — Tue, 14 Jun 2011 16:29:14 +0000

A few thing you should know before buying premium cigs. The batteries fail alot, Ive been through 5 at least. Now they changed the cartridges for the 24mg and added an extention that maked the cig way too long. They said they will be changing over to these new cartridges in the next several months. Wich means purchasing MORE batteries! Bull, I suggest if your going to spend the money, check out reviews of some top selling ecigs!

By: Azure from PA

Azure from PA — Sun, 08 May 2011 23:42:55 +0000

Here are some positive & negative experiences I have had with Premium brand e-cigarettes.

Positives:

~ Customer service is swift, & concerns are easily resolved.

~ I have always received my products in no more than 2 days, even while choosing the “free shipping” option.

~ Replacement of faulty product is immediate with no shipping charge.

Negatives:

~ I have been using Premium for close to 2 years now, & I am finding some inconsistencies. Like the reviewer above mentioned, you cannot be certain the batteries will have a full life. They have replaced mine without incident so far, but I got the sense last time they were becoming skeptical of my returns, even though I only contacted them when a battery had an extraordinarily short life.

~ In the beginning I found their flavor cartridges to be potent enough, as well as tasty. More recently however, I have had to return entire boxes of vanilla, in particular. One cartridge after another I tried had that terrible metallic taste from the beginning.

So, I returned the used cartridges I still had plus some unused ones. They wrote back & gave me store credit but added that the cartridges were tested by their “lab” & were found to be fine. That’s when I knew for sure that they did not test them!

It didn’t matter what they said, because I knew what I had experienced. Trust me, I never again ordered vanilla, even though I loved that flavor. Could it be those cartridges had too great of a shelf life, or were they simply filled incorrectly? I suppose I will never know.

~ Presently, I am noticing that the coffee flavor I have been ordering has a very short flavor life. To me all of these examples reeks of a lack of quality control.

The real question is: “Would I now refer others to Premium Ecigarettes?” The answer is, “No.” At best, I’d advice someone to be highly cautionary. I suppose losing customers is the only way this company will begin to inspect their product more thoroughly.

To close ~ while I have certainly had some disappointing experiences, so far I am still placing orders; that is until I find a suitable replacement.

By: Gail

Gail — Thu, 05 May 2011 04:37:19 +0000

I was very happy to purchase my first premium e cig kit until one of the batteries died. I replaced it with another battery and that is having the same problem. I attached the cartridge to the battery and both heated up (you could here it sizzle). When I attempted to charge the first battery the light on the charger was yellow, typically it is either red- while charging or green when its charged. The battery I was given as a replacement did the same heating with the sizzle within 24 hrs. When I plugged this battery in to charge, the LED did not flash…waiting to see if it will charge. I am torn between returning it and getting refunded or trying another kit altogether. My purchase was 2 weeks ago…very disappointed.

By: Jenny

Jenny — Sat, 30 Apr 2011 07:50:17 +0000

I have been using Premium for nearly 3 months now. I am very happy with Premium. Before trying this brand I bought two other starter kits, they were horrible. One in particular, I ended up with the battery in my hand and the cartridge in my mouth. Not a good look. I find that Premium Batteries last for quite sometime as well as the cartridge and I am puffing on it most of the day. The normal time to charge a battery is usually 1 1/2 hours. I have three batteries going at the same time, with one spare. I have to admit the flavour of the menthol is fantastic, I never used to be a menthol smoker, but now I am hooked. I think Premium is one of the better brands out there. I think having the larger size battery is quite a bonus, I would get at least 20 normal cigarettes out of one cartridge, so I am laughing, because here in Australia a pack of 25 is $15.00. I am yet to try the flavours, but will be putting in an order next time. Can’t wait. I have this E Cig permanently glued to my mouth, It goes everywhere with me. Great product and great service