http://www.bestecigarettesreview.com/luci-electronic-cigarettes/ E Cigarette reviews: User Generated & Moderated Sun, 29 Jan 2012 18:07:06 +0000 hourly 1 http://www.bestecigarettesreview.com/luci-electronic-cigarettes/#comment-254 Lisa Wed, 15 Jun 2011 19:43:35 +0000 http://www.bestecigarettesreview.com/?p=155#comment-254 I bought a Luci starter kit and I have had problems with it from the very first try. It will only lightly vapor the first 2 puffs and then you get nothing. I have tried for several days to get a hold of the "customer service" by phone. I have had no luck in reaching anyone. I have had it ask me to leave a voicemail which I did with my order number and after a week I still have not heard back. I have sent an email to them in hopes of getting some help with the product and have only received a auto response back about how that email will not be answered for "customer service". I think for you to say that they offer 30 Day guarantee is not the whole truth considering that they charge a $35.00 "restocking fee". I have not been at all satisfied with the product or the "Customer Service". I would not recommend this product to anyone. I bought a Luci starter kit and I have had problems with it from the very first try. It will only lightly vapor the first 2 puffs and then you get nothing. I have tried for several days to get a hold of the “customer service” by phone. I have had no luck in reaching anyone. I have had it ask me to leave a voicemail which I did with my order number and after a week I still have not heard back. I have sent an email to them in hopes of getting some help with the product and have only received a auto response back about how that email will not be answered for “customer service”. I think for you to say that they offer 30 Day guarantee is not the whole truth considering that they charge a $35.00 “restocking fee”. I have not been at all satisfied with the product or the “Customer Service”. I would not recommend this product to anyone.

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