Thanks for updating consumers, your comments help make this blog a better place.

White Cloud products can be purchased at kiosks at certain shopping malls. But be forewarned.

White Cloud treats its kiosk customers very unfairly. If you try to pay cash for cart refills, they will not sell them to you without your giving up your name. Can you imagine trying to buy a hotdog at 7-Eleven (with cash) and the clerk refusing to sell it to you unless you give him your name? They want to keep track of who purchased what for their records. I could understand if it was a check or credit card purchase, but cash transactions? It’s none of their damn business. I have no interest in helping to provide them with marketing data to just because they’d like to have it. They are clueless when it comes to treating their customers as if we’re real people.

Also, when trying to return defective carts (paid for with cash), they won’t exchange them on the spot. You have to download forms and jump through hoops, as if you’d bought them online. I presented a receipt and two defective carts. It was the company’s fault that the carts were defective. I was just the idiot who drove down to the mall and showed up at their kiosk. The whole idea behind having a kiosk is so people have the option of doing their transactions in real time, on the spot.

Their customer service philosophy is self-serving and extremely arrogant. And it takes all of the fun and goodwill out of a face to face transaction. That’s why I refer to theirs as a Customer No-Service Department. And the people I spoke with on the phone would not give me the name of their bosses.

If I had an employee who refused to give my name to any customer who requested (or demanded it), I would fire that employee immediately.

Incidentally, I filled out their forms and submitted them over two weeks ago. Still no replacement carts.

It’s an awful lot of hoops to jump through to replace eight dollars worth of carts that should’ve been replaced when I showed up in person at the very same place I had purchased their defective merchandise four days before.

They’ve got a lot to learn about face to face transactions, and how to treat customers. I used to like the company a lot —— especially for the convenience of dealing with them in person. Now I despise them, and would enthusiastically urge potential customers to take their business elsewhere. This company doesn’t care at all. They’ll take your money in person (but only if you give them your name, which they have no right to demand). Then, having taken your cash, if the merchandise should prove defective you have to follow a ridiculous protocol that reminds me of “Seinfeld’s” Soup Nazi (of television fame).

I think they are fully compatible with GREEN SMOKE (can you confirm?).

The service is excellent. Good People too.

I would love to hear your thoughts on V9 and also if Green’s carts are compatible as I look for a good flavor.

FYI: 30 year smoker – marlboro mediums. The E-cig is working at keeping me off cigs, but I really need a better flavor or a good alternative flavor (coffee). I don’t need tobacco flavor so much as the sensation aspect off smoking.

Appreciate any assistance you can provide and love your site.

Do get back to me if you have any further questions. Thanks for stopping by!

Questions:
1. Which cartridge manufacterers are compatible with the Green Smoke brand if any? And, is the quality of those carts good?
2. Some manufacterers list the 18mg cartridge as full flavor and others list it as “filterless”, I currently smoke marlboro 100s. I chose the 8mg (highest available from start kit) carts, and the 18mg ones for the flavor assortment that comes with the bundle that i chose. Which would be most similar to my current brand?

Thanks for this website and your time.